At the Qatar Airways office in Accra, everybody really goes above and beyond. I couldn't use my vacation voucher online as it caused an issue. I was afraid I would lose all of the value. The office personnel were helpful in guiding me through the pricing alternatives and advising me in applying it to my very first flight to Dubai. Finding the best answer was something they truly cared about, so I didn't feel like just another ticket number. What makes all the difference is that human touch.