Hi! I am Mithlesh Kumar, the Guest Experience Manager at Book Tours in Dubai. I am in charge of the whole guest experience from the point they are picked up to the point they are dropped off; I am making sure that every single moment of their experience is a special one. I check in and confirm with my team that the service they are providing is exceptional whether they are on the safari, whether they are watching the cultural shows, or having dinner under the stars. My passion is taking that ordinary tour experience and making it a once in a lifetime experience. There is not better reward than a happy guest!